Skills for success Customer service skills
Are you planning on becoming a customer service professional? Maybe you’re an entrepreneur who wants to understand how to ensure you deliver amazing customer service? Either way, this workshop is for you.
Are you planning on becoming a customer service professional? Maybe you’re an entrepreneur who wants to understand how to ensure you deliver amazing customer service?
This one-day workshop will help you to discover the secrets to excellent customer service, helping you to connect genuinely with future stakeholders, including employers, customers and colleagues.
By the end of this workshop, delegates will be able to answer the following questions:
1. What industry standards are currently used to define excellent customer service?
2. What are the main behaviours and skills you need to understand in order to consistently deliver positive customer experiences?
3. How do you develop your own personal and unique customer service brand?
4. How do you manage difficult and pressurised situations in a way that results in mutually beneficial outcomes for both your customer and your business?
Are you ready to improve your knowledge and skills for the better?
START HERE TODAY, LET’S CHANGE YOUR FUTURE